Frequently Asked Questions

Find answers to all of our frequently asked questions

Chris Garbacz avatar Nikki Remigio avatar Ric Ramirez avatar +1
28 articles in this collection
Written by Chris Garbacz, Nikki Remigio, Ric Ramirez and 1 other

I'm trying to save a Quote. Why isn't my logo showing when I click "Save as PDF"?

There are instances when the business logo is not showing in the PDF copy of the quote when it is saved as a PDF file.
Ric Ramirez avatar
Written by Ric Ramirez
Updated over a week ago

Why can't I see my leads/jobs that are booked more than 12 months in advance on Google Calendar app?

Jan Santos avatar
Written by Jan Santos
Updated over a week ago

Can I use a promo code when I change my subscription plan?

Ric Ramirez avatar
Written by Ric Ramirez
Updated over a week ago

How to add a fixed discount to a quote or invoice?

Jan Santos avatar
Written by Jan Santos
Updated over a week ago

How is my data protected? What are you doing about data security?

Nikki Remigio avatar
Written by Nikki Remigio
Updated over a week ago

How to fix the tax code error when integrating with QuickBooks

Learn how to activate your tax code in QuickBooks in 5 easy steps.
Jan Santos avatar
Written by Jan Santos
Updated over a week ago

How to sync your Studio Ninja Calendar to your iPhone/iPad's calendar

Ric Ramirez avatar
Written by Ric Ramirez
Updated over a week ago

How do I avoid my G Suite emails from going to my clients’ spam or junk folders?

Ric Ramirez avatar
Written by Ric Ramirez
Updated over a week ago

How to Reconcile Stripe Payments in Xero

Learn how to reconcile Stripe payments in Xero in 5 easy steps.
Jan Santos avatar
Written by Jan Santos
Updated over a week ago

Why are my Stripe payments failing?

Are your clients trying to pay via credit card but they can't complete the payment?
Nikki Remigio avatar
Written by Nikki Remigio
Updated over a week ago

How do I use the embedded contact forms?

Nikki Remigio avatar
Written by Nikki Remigio
Updated over a week ago

How do I connect my iCloud email to Studio Ninja?

Do you have an iCloud email that you'd like to use to send emails from?
Nikki Remigio avatar
Written by Nikki Remigio
Updated over a week ago

How do I copy a template over without missing chunks of text?

Have you noticed that you're missing data when copying large templates over?
Nikki Remigio avatar
Written by Nikki Remigio
Updated over a week ago

Can I use Yahoo! to send emails from Studio Ninja directly?

Do you want to be able to send emails from Studio Ninja using your Yahoo! account?
Nikki Remigio avatar
Written by Nikki Remigio
Updated over a week ago

How does Studio Ninja help me be GDPR compliant?

GDPR updates are now live! Find out how we can help you be GDPR compliant.
Nikki Remigio avatar
Written by Nikki Remigio
Updated over a week ago

What should I do to be GDPR compliant?

GDPR updates are now live! Find out what else is new in this update.
Nikki Remigio avatar
Written by Nikki Remigio
Updated over a week ago

How do I integrate my email with Gmail/Gsuite?

Nikki Remigio avatar
Written by Nikki Remigio
Updated over a week ago

What are Variables?

Describes which variables you can use in Studio Ninja as well as where you can use them
Nikki Remigio avatar
Written by Nikki Remigio
Updated over a week ago

What is the difference between a Lead and a Job?

Chris Garbacz avatar
Written by Chris Garbacz
Updated over a week ago

I use a different CRM, how do I move bookings / data to Studio Ninja from an existing system?

Chris Garbacz avatar
Written by Chris Garbacz
Updated over a week ago

How do I create an appointment?

Nikki Remigio avatar
Written by Nikki Remigio
Updated over a week ago

Does Studio Ninja offer a gallery for selling photos online?

Chris Garbacz avatar
Written by Chris Garbacz
Updated over a week ago

Why can't I change the payment schedule of an invoice or quote?

Chris Garbacz avatar
Written by Chris Garbacz
Updated over a week ago

Can I run two businesses with Studio Ninja or have dual branding?

Chris Garbacz avatar
Written by Chris Garbacz
Updated over a week ago

How can I add questionnaires to the client portal without automatically emailing each one to my client?

Chris Garbacz avatar
Written by Chris Garbacz
Updated over a week ago

How do I make changes to a workflow that has already been assigned to a job?

Chris Garbacz avatar
Written by Chris Garbacz
Updated over a week ago

Does Studio Ninja do accounting?

Chris Garbacz avatar
Written by Chris Garbacz
Updated over a week ago

Can I use Studio Ninja in other languages?

Chris Garbacz avatar
Written by Chris Garbacz
Updated over a week ago