Payments via credit card are becoming more popular due to its convenience, but sometimes you may encounter issues with your clients processing the payments.
Here's a list of possible reasons:
Insufficient funds or invalid card number, or
The credit card issuer is blocking online payments
Insufficient funds / Invalid card number
Confirm with your client that there is sufficient funds in their account to complete the payment. They may need to confirm this with their issuing bank. There is also a chance that they're entering their card numbers incorrectly, so have your client double-check their credit card numbers.
Online Payments are blocked
Certain banks may turn off online payments for credit cards as a security feature. This may be because your client asked them to enable this, or there was a fraudulent transaction and the bank turned off online payments as a preventive measure. Have your client contact their bank to confirm.
If your client is still reporting issues with paying via Stripe, you can reach out to us and we'll check what could be causing the problem.