Frequently Asked Questions
Find answers to all of our frequently asked questions
By Chris and 4 others5 authors52 articles
- How do I enable JavaScript in my browser?
- How do I create a quote without a payment schedule?
- Are electronic contracts and signatures legally binding?
- How do I add an SPF record?
- How do I turn off the payment reminders?
- Why doesn't my password work for connecting email via SMTP server?
- Can I sync my Xero Integration with more than one Revenue Account?
- What are Lead Sources and how do they work?
- How to set up two factor authentication (2FA) via an authenticator app
- How do I track email replies in Studio Ninja? (SMTP-connected users)
- How to export Leads and Jobs
- How do I track email replies in Studio Ninja? (Gmail-integrated users only)
- How to export client list
- How do I export payments?
- Can I use Studio Ninja in other languages?
- I'm trying to save a Quote. Why isn't my logo showing when I click "Save as PDF"?
- Why can't I see my leads/jobs that are booked more than 12 months in advance on Google Calendar app?
- Can I use a promo code when I change my subscription plan?
- How to add a fixed or percentage discount to a quote or invoice?
- How is my data protected? What are you doing about data security?
- How to fix the tax code error when integrating with QuickBooks
- How to sync your Studio Ninja Calendar to your iPhone/iPad's calendar
- How do I avoid my emails from going to my clients’ spam or junk folders?
- How to Reconcile Stripe Payments in Xero
- Why are my Stripe payments failing?
- Why can't I use my PayPal business account with Studio Ninja?
- How do I use the embedded Contact Form?
- How do I connect my iCloud email to Studio Ninja?
- How do I copy a template over without missing chunks of text?
- Can I use Yahoo! to send emails from Studio Ninja directly?
- How does Studio Ninja help me be GDPR compliant?
- What should I do to be GDPR compliant?
- How do I integrate my email with Gmail/Google Workspace (formerly GSuite)?
- What are Variables?
- What is the difference between a Lead and a Job?
- I use a different CRM, how do I move bookings / data to Studio Ninja from an existing system?
- How do I create an appointment?
- Does Studio Ninja offer a gallery for selling photos online?
- Why can't I change the payment schedule of an invoice or quote?
- How can I add questionnaires to the client portal without automatically emailing each one to my client?
- How do I make changes to a workflow that has already been assigned to a job?
- Does Studio Ninja do accounting?
- I cannot see my clients' email replies when using a Microsoft, Outlook, Hotmail or Live email account. How can I fix It?
- Stripe fees in different countries
- Why is my invoice disconnected from Xero?
- Why is my invoice disconnected from QuickBooks?
- How Do I Choose a Tax Rate for Surcharges and Tips?
- How to connect Stripe directly with Xero
- Who is Captura and how is it related to ImageQuix and Studio Ninja?
- Why Is My Stripe Payout Delayed?
- What's New in Studio Ninja
- Can I embed my Studio Ninja online booking form on my website?