Skip to main content
All CollectionsFrequently Asked Questions
Why doesn't my password work for connecting email via SMTP server?
Why doesn't my password work for connecting email via SMTP server?

Learn how to generate an app password if your email host is Microsoft (Office365, Outlook, Hotmail, Live), Yahoo, Zoho, AOL or Apple Mail.

Yuan Wang avatar
Written by Yuan Wang
Updated over a month ago

Before you can start sending emails from SN as if it's coming from your email address, you will need to first connect your SN account with your email host.

If your email host is Microsoft (Office365, outlook.com, hotmail.com, live.com), Yahoo Mail, Zoho Mail, AOL Mail or Apple Mail (mac.com, me.com), you will need to choose the "SMTP Server" option from Email Settings.

To start connecting:

  1. Go to Settings

  2. Click Email Settings

  3. Under "SMTP Server", click Connect.

  4. A popup called "SMTP Server Settings" will appear.

  5. Fill out the form fields. For the "Password" field, you will need to generate a one-time app password, instead of using your regular email login password.

  6. Save Settings

How to generate app password

Please select your email host provider below and follow the instructions listed on each of their websites:

If your domain/email provider is from GoDaddy:

GoDaddy requires another level of security for their users. If you cannot setup your email account with Studio Ninja’s email settings, you can try the step by step instructions from their online article below:

https://www.godaddy.com/en-ph/help/enable-smtp-authentication-40981

After you enabled SMTP Authentication in your GoDaddy’s settings, go back to Studio Ninja > Email Settings > SMTP and setup your email account.

Once your email has been connected successfully via SMTP server, you will see a success message in the top right corner and be redirected back to Email Settings.

Did this answer your question?