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Frequently Asked Questions
Frequently Asked Questions
Find answers to all of our frequently asked questions
+2
34 articles in this collection
Written by
Chris Garbacz,
Yuan Wang,
Nikki Remigio
and 2 others
What are Lead Sources and how do they work?
Everything you need to know about Lead Sources.
Written by
Ric Ramirez
Updated over a week ago
How to set up two factor authentication (2FA) via an authenticator app
How to set up an authenticator app and enable two-factor authentication.
Written by
Yuan Wang
Updated over a week ago
How do I track email replies in Studio Ninja? (SMTP-connected users)
Set up email forwarding and see your client replies inside your Studio Ninja client profiles, leads and jobs.
Written by
Yuan Wang
Updated over a week ago
How to export Leads and Jobs?
Learn how to export your Leads and Jobs from Studio Ninja
Written by
Jan Santos
Updated over a week ago
How do I track email replies in Studio Ninja? (Gmail-integrated users only)
Set up email forwarding and see your client replies inside your Studio Ninja client profiles, leads and jobs.
Written by
Chris Garbacz
Updated over a week ago
How to export client list?
Learn how to export your client/contact list from Studio Ninja
Written by
Jan Santos
Updated over a week ago
How do I export payments?
Learn how to export the payment details from Studio Ninja
Written by
Jan Santos
Updated over a week ago
I'm trying to save a Quote. Why isn't my logo showing when I click "Save as PDF"?
There are instances when the business logo is not showing in the PDF copy of the quote when it is saved as a PDF file.
Written by
Ric Ramirez
Updated over a week ago
Why can't I see my leads/jobs that are booked more than 12 months in advance on Google Calendar app?
Written by
Jan Santos
Updated over a week ago
Can I use a promo code when I change my subscription plan?
Written by
Ric Ramirez
Updated over a week ago
How to add a fixed discount to a quote or invoice?
Written by
Jan Santos
Updated over a week ago
How is my data protected? What are you doing about data security?
Written by
Nikki Remigio
Updated over a week ago
How to fix the tax code error when integrating with QuickBooks
Learn how to activate your tax code in QuickBooks in 5 easy steps.
Written by
Jan Santos
Updated over a week ago
How to sync your Studio Ninja Calendar to your iPhone/iPad's calendar
Written by
Ric Ramirez
Updated over a week ago
How do I avoid my emails from going to my clients’ spam or junk folders?
Written by
Ric Ramirez
Updated over a week ago
How to Reconcile Stripe Payments in Xero
Learn how to reconcile Stripe payments in Xero in 5 easy steps.
Written by
Jan Santos
Updated over a week ago
Why are my Stripe payments failing?
Are your clients trying to pay via credit card but they can't complete the payment?
Written by
Nikki Remigio
Updated over a week ago
How do I use the embedded Contact Form?
Embed your Contact Form on different website platforms like WordPress and Squarespace.
Written by
Nikki Remigio
Updated this week
How do I connect my iCloud email to Studio Ninja?
Do you have an iCloud email that you'd like to use to send emails from?
Written by
Nikki Remigio
Updated over a week ago
How do I copy a template over without missing chunks of text?
Have you noticed that you're missing data when copying large templates over?
Written by
Nikki Remigio
Updated over a week ago
Can I use Yahoo! to send emails from Studio Ninja directly?
Do you want to be able to send emails from Studio Ninja using your Yahoo! account?
Written by
Nikki Remigio
Updated over a week ago
How does Studio Ninja help me be GDPR compliant?
Find out how we can help you be GDPR compliant.
Written by
Nikki Remigio
Updated over a week ago
What should I do to be GDPR compliant?
GDPR updates are now live! Find out what else is new in this update.
Written by
Nikki Remigio
Updated over a week ago
How do I integrate my email with Gmail/Gsuite?
Written by
Nikki Remigio
Updated over a week ago
What are Variables?
Describes which variables you can use in Studio Ninja as well as where you can use them
Written by
Nikki Remigio
Updated over a week ago
What is the difference between a Lead and a Job?
Written by
Chris Garbacz
Updated over a week ago
I use a different CRM, how do I move bookings / data to Studio Ninja from an existing system?
Written by
Chris Garbacz
Updated over a week ago
How do I create an appointment?
Written by
Nikki Remigio
Updated over a week ago
Does Studio Ninja offer a gallery for selling photos online?
Written by
Chris Garbacz
Updated over a week ago
Why can't I change the payment schedule of an invoice or quote?
Written by
Chris Garbacz
Updated over a week ago
How can I add questionnaires to the client portal without automatically emailing each one to my client?
Written by
Chris Garbacz
Updated over a week ago
How do I make changes to a workflow that has already been assigned to a job?
Written by
Chris Garbacz
Updated over a week ago
Does Studio Ninja do accounting?
Written by
Chris Garbacz
Updated over a week ago
Can I use Studio Ninja in other languages?
Written by
Chris Garbacz
Updated over a week ago